Shipping & Order Information

Shipping And Order Information

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Orders are sent using our standard shipping method. This usually takes 2 to 5 business days, depending upon your location, plus processing time, which varies by product. Other shipping methods are also available at checkout if you want your purchase delivered faster. UPS Ground estimated shipping map.







Shipping Policies

Under normal circumstances, in stock orders placed by 12:00 PM EST are usually shipped out the following business day (Monday through Friday, excluding national holidays).

Due to a recent surge in online ordering across the country, most in stock orders are currently shipping out in 1-3 business days. Orders containing products that are not in stock can take longer to ship. For products that are not in stock you can provide your email by clicking the Notify Me button on the product page and when that item is available an email notifying you the item is available will be sent.


Shipping Restrictions

According to regulations, products labeled "ORM-D" cannot be shipped to Alaska, Hawaii, and Puerto Rico, P.O. boxes or APO/FPO addresses. These products can only ship via UPS or FedEx Ground and are not eligible for expedited shipping.


Freight Carrier

If your product was shipped to you by freight carrier (i.e. Central Transport, UPS Freight, etc.) we ask that you follow a few steps to ensure quality of your product: First, please inspect the product for visible damage before the carrier leaves. If there are damages, please make notes on the Bill of Lading (delivery receipt). Finally, notify Customer Service at 1-866-688-7233 Products that are properly returned, according to these guidelines, are eligible for a refund in the form of a credit to the original method of payment.

Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for the total purchase price (not including shipping and handling), less any applicable restocking fees. A restocking fee may apply to large orders. Please keep in mind that credit card companies vary in the time they take to post credits. Please contact Customer Service by phone 
1-866-688-7233  or email to receive an RMA (Return Merchandise Authorization) number. Customer Service hours are:

Mon-Friday 8:00am to 5:00pm EST

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